FAQ's – Nosi

FAQ's

Payments

Is my payment information safe?

Yes, your personal information is treated with care. It’s only transferred over to us via a secure server connection.

We are members of the “Verified by Visa" and “Secured by Mastercard” which provides additional security when using your card for online purchases.

Why has my payment failed?

Your order will be confirmed if the payment has been successfully processed.

If you’ve entered the incorrect details, please try again and double check the information you are putting in.

If you continue to experience difficulty placing your order, kindly contact us.

Delivery

What are my delivery options?

Local postage takes 3-4 working days. We offer services or an option to collect at your nearest post office.

I haven’t received my order, what should I do?

Please check your tracking code on the courier company’s website.

Alternatively, please contact us via email or phone.

Please keep in mind that tracking information could take up to 12 hours to be updated.